Shipping policy

Last Updated: 28-07-2026

SHIPPING LOCATIONS

We currently ship across India to all serviceable PIN codes.

If you are interested in placing an international order, please contact us before placing your order. We'll be happy to discuss availability, shipping options, and estimated delivery timelines.

 

ORDER PROCESSING

Every order is carefully inspected, verified, and securely packed before dispatch.

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working business day.

During product launches, festive seasons, or high order volumes, processing times may be slightly longer. We appreciate your patience and understanding.

 

SHIPPING CHARGES

Shipping charges are calculated during checkout based on your delivery location and the weight of your order.

Any applicable shipping charges will be clearly displayed before payment is completed.

From time to time, Velorium Models may offer promotional free shipping on eligible orders.

 

DELIVERY TIMELINE

Estimated delivery times are:

  • Metro Cities: 2–5 Business Days
  • Tier-2 & Tier-3 Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Please note that these are estimated delivery timelines and may vary depending on courier operations, weather conditions, local restrictions, or other unforeseen circumstances.

 

COURIERS PARTNERS

To ensure safe and reliable delivery, we work with trusted courier partners based on your location and service availability.

The courier partner is selected to provide the best possible delivery experience for your PIN code.

COLLECTOR-GRADE PACKAGING

Every order is packed with the same care that collectors expect for their own collection.

Our packaging process may include:

  • Protective bubble wrapping
  • Secure cushioning materials
  • Sturdy corrugated shipping boxes
  • Additional protective packaging for delicate or premium collectibles

Our goal is to minimize movement during transit and help your collectibles arrive safely.

 

ORDER TRACKING

Once your order has been dispatched, you'll receive a shipping confirmation via Email and/or WhatsApp, along with your tracking details.

You can track your shipment directly through the courier partner's tracking portal.

 

SHIPPING ADDRESS

Please ensure that your shipping address, PIN code, and contact number are accurate before completing your order.

If you need to make any changes, please contact us before your order has been packed and shipped.

Once an order has been dispatched, we may not be able to modify the shipping address.

 

FAILED DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts.

If a package is returned to us due to:

  • An incorrect or incomplete address,
  • Customer unavailability,
  • Refusal to accept delivery, or
  • Failure to receive the parcel after repeated delivery attempts,

additional shipping charges may apply for re-dispatching the order.

 

SHIPPING,TRANSIT AND UNBOXING RECOMMENDATION

Every order is carefully inspected, verified, securely packed, and handed over to our trusted courier partners for delivery.

Once a shipment has been dispatched, the transportation and handling of the package are managed entirely by the courier service. While we take every possible measure to ensure your order leaves our facility in excellent condition, Velorium Models is not responsible for packages that are lost or damaged during transit.

Accordingly, Lost in Transit (LIT) and Damaged in Transit (DIT) are not covered under our policies, and we are unable to offer returns, refunds, replacements, or exchanges for packages that are lost or damaged while in transit.

To help maintain transparency, we strongly recommend recording a continuous, uninterrupted unboxing video from the moment you receive your parcel until the product has been completely removed from its packaging.

The video should clearly show:

  • The unopened shipping package from all sides.
  • The shipping label.
  • The complete unboxing process without any cuts, pauses, or edits.
  • The condition of the product immediately after opening.

Keeping this video provides valuable documentation of the package's condition upon delivery and may assist us in reviewing any concerns regarding your order.

 

DELAYS BEYOND OUR CONTROL

While we always strive to dispatch orders on time, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Transport disruptions
  • Government restrictions
  • Courier operational delays

We appreciate your patience in such situations.

 

NEED ASSISTANCE?

If you have any questions regarding shipping, delivery, or your order status, we're always happy to help.

Velorium Models

📞 Phone: +91 9739729009

📧 Email: veloriummodels@gmail.com

📍 Address:
Velorium Models
7th cross,Basaveshwara Nagara,
Hassan – 573217
Karnataka, India